When it comes to refunds, our first priority is to make things right and support each customer as best as possible. You have the right to cancel your purchase and request a full refund within three days of the purchase date.
Course terms & conditions for refunds
If a refund is granted the Client’s refund will also have a transaction fee of (2.9% + .30 USD) deduced due to payment processing. As a company, we want to handle refund requests as customer service opportunities and ask that you offer us the opportunity to make things right.
Community membership terms & conditions for refunds
Due to the Client receiving access to the Course Community and Materials if a refund is granted outside of the three-day window it shall be prorated based on the days the member had Membership access. The Client’s refund will also have a transaction fee of (2.9% + .30 USD) deduced due to payment processing.
To request a refund
You may email gray@thenewknew.com in writing via email including the following information
- Your purchase date
- The email you completed your purchase with
- Why are you requesting the refund?
** All refund requests for community memberships shall be submitted at least seventy-two (72) hours before your payment processing date. If your refund request is not received within these terms your payments will automatically be charged per the original terms and conditions.
Refund Approval
Once your refund request is received and reviewed, we will notify you of the approval or next steps regarding your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, per the credit card processing company’s procedures.
Changes to the Refund Policy
We may update our refund policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the bottom. By adhering to these guidelines, we aim to provide a fair and transparent refund process for all our clients.
Chargebacks
In event of a payment dispute, Client agrees to attempt to resolve the issue directly with us before initiating a chargeback with their bank or credit card company. If Client initiates a chargeback without first attempting to resolve the issue with us, Client agrees to pay a chargeback processing fee, to be determined on a case-by-case basis. Client understands that initiating a chargeback may result in suspension of services pending the resolution of the dispute. In event of a chargeback that is found in Client’s favor due to Client’s misrepresentation, Company reserves the right to seek legal proceedings for recovery of such fees. Participant acknowledges that they will be responsible for any attorney fees and costs associated with such legal proceedings. By entering into this agreement, Client agrees to this chargeback clause.